FAQ

Are these real bow ties? 
Yes, these are real self-tie bow-ties, just like the ones for people! They're tied in the front, the only difference is the velcro fastener in the back.

How can I tie my bow tie or tie?
That's super easy. Each product comes with a printed how-to guide that you can also find here

Can the bow ties be attached to a collar? 
No, they can’t. However, our ties can be attached to any collar.

How can I pay? 
We accept credit card payments (Visa & MasterCard) and PayPal.

How should I measure my pet? 
Use measuring tape or a string to measure your pet's neck. Obviously you don't want to measure too tight or too loose.

When will my oder be shipped? 
It's coming, it's coming, it's coming! We only sell what we have in stock and we'll process your order within 3 days. We will try to ship it on the same or the next day. We use standard mail for all our shippings.

Do you ship worldwide?
We want to make ALL the cats happy, therefore we do ship worldwide. If you are an International customer additional tax and/or duty may apply. Please check with your local authorities. Germany (3.90 ), Europe (4.50 €), Rest of the world (5.90 )

Catnip Toys - Germany (3.90 ), Europe & Rest of the world (3.90 ). We ship worldwide, however we can’t ship our catnip toys to Australia and New Zealand because of restrictions on the import of dried plant materials. Other countries may also restrict the import of catnip. It's the customer's responsibility to check local laws on the import of dried catnip. Any customs fees or import duty are also the responsibility of the customer.

Can I track my order?
Unfortunately we are unable to offer online order tracking for standard shipping at this time but you will receive an email when your order has been processed and is on its way to you.

How often is the product selection updated? 
We regularly restock and update our selection. Make sure to follow us on Facebook, Twitter and Instagram and join our mailing list to be the about restocks, new products and special offers.

Is the box included? 
Yes, each product is shipped to you in a vintage style box with a printed how-to guide.

Do I need to create an account to shop? 
No, that's completely optional.

How can I send your products as gifts to friends? 
There is no better way to surprise your cat-loving friend with a handmade accessory for his furry pal. 

You can easily supply a different shipping address in the order process.

Please make sure to let us know that it's a present in the SPECIAL INSTRUCTIONS field in your shopping cart so we don't include the receipt in the shipment.

Are your products safe for my cat? 
We believe all our products to be safe. Especially the use of velcro makes them open easily enough. However we advise you to never let your darling wear any form of collar unattended.

How can I return my order? 
You and your furry friends are a part of our pack and our goal is to keep you purring.

If for any reason you are not completely satisfied with your purchase you may return it within 14 days after receipt and receive a full refund for the price of the product. All products must be returned to us unused and in their original packaging. Shipping charges will not be refunded.

All goods should be returned to the following address:

Storm/Storm GbR
Raabestrasse 6
D-10405 Berlin
Germany

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